Warwick Alcock (Old Mutual)
The Measurement and Management of Overall Business Performance
Jocelyn Carpenter (Syncsort Inc.)
Considering Sort on Open Systems
Phil Coombs (Supported Software)
Storage Management - Slavery or Mastery?
John Connor
Systems and Workload Management in the Parallel World
John Connor
The Evolution of the Help Desk
Carl Phillip Jackson
Knowledge Management, Information Technology and the Knowledge Age Company
J. W. Kruger (Vista University - Soweto Campus)
Datamining and Machine Learning to Optimise the Return on Mailslots
Andy McLaughlin (Demand Technology)
Tools for Windows NT Performance Modelling
Neil McMenemy (Royal Bank of Scotland) author, Mohan Namboodiri (SAS Insitute, South Africa) presenter
Early Experiences with Neural Networks in Capacity Planning
B. G. Nel (ABSA Group)
The Performance Index as an Indicator for Management Reporting and a First Level to Performance Analysis in an MVS Environment Running in Goal Mode.
Stephanie Olivier (Persetel Open Systems)
Sizing the Unsizable: Large SAP R/3 Projects in the Beginning
Christo Potgieter (ABSA Bank)
Towards a Contingency Approach for Service Management
Richard Seery (SAS Institute, Germany) author, Andre Zitzke (SAS Institute, South Africa) presenter
Internets, Java and Oracle: Optimising Performance Management
Mike Styer (Amdahl South Africa)
Partitioned Storage...It's Attractive...But is it Smart?
